How Do I Place An Order?
The simplest way to place an order is to just pick-up the phone and call 1-800-352-0752 and we will walk you through it.
You may also place an order by using our online design studio. The studio allows you to create or upload a design, pick a style and color of garment. After that you can simply fill in the sizes you would like and check out.
Secure Ordering & Payment Options
Pacific Printing accepts all major credit cards and PayPal for your convenience.
Our webstore is 100% certified secure.
Orders placed in our showroom can be paid by check or cash. If you wish to mail in your payment, your order will start after payment is processed.
You may pick up your order at our store or we can quote you shipping costs using FedEx or USPS.
Returns & Refunds
Please note that all orders are custom made to order.
You will be sent a proof prior to any product printed or decorated.
Feeling Trapped with a company that isn't providing you with quality service?
If you have ever bought printed or embroidered garments before, you have had to pay a set-up charge for screens or an embroidery tape charge. Most people think to themselves that in order to get more shirts they can't buy from any other company. They have already paid the charges for screens or embroidery tapes so why pay again.
Pacific Printing will redo any screens or embroidery tape for any customer that would rather buy their garments from us. We will do this for free with a minimum order of only 24 pieces. Don't feel trapped anymore.
Lead Time: Production time is 10 business days. Orders will be shipped on or before this date. This does not include production for embroidery which takes 15 to 20 business days.
Minimum Orders: There is a 12 piece minimum order for screen printing and a one piece minimum for embroidery.
Changes: Add-ons to orders in production may increase production time by 3-5 days. Revisions of orders in progress will result in a 15% restocking fee on all items cancelled.
Rush Orders: We will produce your orders as efficiently as possible. However if you need a rush job there will be a rush charge of 15% of the total order.
Payment: We require full payment at the time of order. Payment can be made by cash, company check or Visa/MasterCard. Credit terms are available to repeat customers with established credit. Please ask us for an application.
Art Requirements and Costs
Artwork: We charge $55.00 per hour (a one time fee) unless your artwork is provided in a format that is print ready.
We accept the following files:
Adobe Illustrator, PDF, CorelDRAW or EPS – Please convert all text to outlines before submitting . Colors should be specified as spot colors.
Photoshop or Tiff – Must be at least 300 dpi at actual print size. A normal left chest design runs 3.5 - 4 inches wide. A full front or full back design is usually between 10 - 12 inches.
Hard Copy - A one color design in black and white.
We have a full service art department which can create everything from logos to event designs. We also can assist you in choosing color combinations for your products.
We are located at 19 Damon Road, Northampton MA.
Our showroom is open Monday - Friday 8 a.m. - 5 p.m.